Cancellation & Refund Policy

1. Policy Overview

At Digibee(“we”, “our”, “us”), we are committed to providing premium, reliable digital web tools, developer utilities, and mobile applications.

We believe in complete transparency and customer satisfaction. This Cancellation and Refund Policy describes the terms under which cancellations can be initiated, refund eligibility conditions, and the standard turnaround timelines for crediting refunded amounts.

2. Cancellation Terms

• Pre-Activation Cancellation: Users may cancel their order or subscription request before the digital service, API keys, or premium tool access is provisioned or activated.
• Instant Digital Delivery: Due to the nature of digital goods and instant client-side tools, once a digital product or service feature has been activated or consumed, cancellation requests may not be accepted unless covered under our refund eligibility criteria below.
• Cancellation Notice: To initiate a cancellation, users must send an email to support@digibee.in quoting their registered email and payment transaction reference.

3. Refund Eligibility Criteria

You are eligible for a complete or partial refund under the following circumstances:

• Technical Failure / Non-Delivery: The payment was successfully debited from your bank account or card, but the digital service, premium credits, or tool features were not activated due to a technical glitch or system downtime.
• Duplicate Transactions: Due to network latency or double submission, your bank account or card was debited multiple times for a single order. The duplicate transaction amount will be refunded in full.
• Defective Service: If a core paid utility persistently fails to function as advertised and our engineering support team is unable to resolve the defect within 48 hours of notification.

4. Refund Processing Timeline & Method

• Original Payment Source: All refunds are strictly reversed to the original source of payment (the exact bank account, debit card, credit card, or UPI handle used during checkout). In accordance with RBI banking regulations, cash or alternative third-party account refunds are not permitted.
• Bank Processing Time:While Digibee processes approved refunds immediately, the exact posting of the funds to your account depends on your issuing bank's settlement schedule.

5. Refund Request Procedure

To request a cancellation or refund, please submit an email to our support team with the following information:

Our support team will acknowledge your request within 24 business hours and update you with the status.

6. Refund Support Desk

If you have any questions regarding cancellations or refunds, please reach us through any of the following channels: